What a contractor actually needs from "CRM"
A contractor's pipeline is leads, estimates, and follow-ups — not a SaaS sales funnel. You need to know who called, who you quoted, what you are working on this week, and who needs invoicing. The trap is buying a customer database that does not connect to the work, so the office re-keys everything between a CRM and the field tools.
Customer records that connect to the job
- Vexor keeps the customer record, the quotes, the jobs, and the invoices on one timeline — so the customer history is the job history.
- Quote → job → schedule → daily logs/photos → invoice flows without re-entering the customer anywhere.
- Portals let customers and GCs see progress, which is follow-up that happens automatically.
Where Jobber is strong
Jobber's client communication, reminders, and review-request flows are polished and well worth it for service businesses whose growth engine is repeat residential customers. If that is your model, weigh it honestly — Vexor's strength is connecting the customer record to crew-based operations, not out-marketing a service shop.